Job Description
Job Title:		Reception Supervisor 	
Salary Scale:		Negotiable 
Responsible to:		Practice Manager
Purpose of the post
To provide a wide range of management and administrative support to the Practice Manager on a daily basis and act as a deputy Practice Manager when the Practice Manager is off on leave etc.
Duties and Responsibilities
•	To assist the Practice Manager to develop the practice
•	To ensure the smooth running of the practice on a day to day basis
•	To ensure the viability of the practice
•	To promote teamwork
•	Any other delegated duties considered appropriate to the post provided they are consistent with the overall roll and grade of the post.
Main Duties
Team Management
•	To ensure good communication between all members of the primary health care team
•	To attend staff meetings
•	To encourage the professional and personal development of all clerical staff
Management of Practice Staff
•	To help facilitate the recruitment, selection, induction and development of clerical staff
•	To provide effective supervision and support to staff in their work to ensure efficient day to day running of the practice.
•	To identify staff training needs
•	To provide cover at reception as and when required
•	Planning, organising and recording holiday cover
Finance
•	To ensure that all claims to BSO are submitted regularly and to proper deadlines
•	Maximising income by monitoring target payments and other item-of-service payments
•	Ability to process monthly reception wages 
Patient Services
•	To ensure that appropriate systems and procedures and protocols are adhered to thereby facilitating the practice in providing General Medical Services.
•	Assist and ensure efficiency of appointment system
•	Smears – check BSO recall list, update and send letters as necessary.  Cod results on receipt and send out results letters
•	Mammogram results – coding as appropriate
Computer and Information Systems
•	To assist in managing the practice computer system
•	To ensure recalls are managed efficiently within the computer system 
•	To identify training as required
•	
Doctors
•	Planning in relation to doctors on-call rotas, completing diary on EMIS and weekly rota
•	Preparation and distribution of such schedules, amendments and alterations, 
Education
o	To maintain and update personal education and professional skills.
This Job Description is not definitive and may change and develop as changes occur in the Health Service, medical treatment advances, or legislation demands.